Any and all damage should be reported immediately to the student's teacher; if the damage occurs outside of school, it should be reported as soon as possible.
When your student’s Chromebook is damaged, they turn it in to the Help Desk (at the high school), the Tech Office (at the middle school), or to their teacher/the library (at elementary schools). The student is then issued a loaner Chromebook until the repair is completed. For all intents and purposes, a loaner Chromebook is considered the student’s until their assigned Chromebook is returned. That means any damages to the loaner will be handled as if it was the student’s assigned device.
Included in your student’s annual Chromebook fee is coverage for the first accidental damage during the duration it is assigned to the student. This means that if a student accidentally damages his or her Chromebook in sixth grade, the repair will be covered at no additional charge to the student/family. However, since middle and high school students are issued one Chromebook--that the student keeps from one year to the next--for the duration of their time as a student in each building, this means that if that same student’s Chromebook is damaged in seventh grade, it will not be covered under the accidental damage component of the fee. Any damages beyond the first accidental damage of the year/life of the device will be billed to the student/family.
Damages that are intentional or the result of obvious negligence or abuse of the device are NOT covered by the accidental damage component of the fee. In cases where the damage is not accidental or covered by the fee, students/families will be charged. This is done to help keep the cost of fees low for all families, especially for those students/families that do not damage Chromebooks. Some examples of obvious negligence include:
- the device is damaged while the student is using it inappropriately, even if the student did not intend to damage the device
- if it is damaged as the result of a student that is not the assigned owner of the device intentionally putting their hands on the device, even if they were “just playing around” with a friend.
In cases where a student reports that the damage was the result of a peer’s actions, that allegation is investigated by the school administration and if verified, the student responsible for the damage is billed for the repair. If it cannot be verified, the incident will be covered as accidental damage or billed to the student/family based on the policy outlined here.
NEW IN 2024-2025: PROTECTIVE CASES 6th and 9th grade students are issued a protective case with their Chromebook. It is the expectation of the Technology Department that Chromebooks issued with a case remain in the case at all times. Any damage to the Chromebook while the Chromebook is not in the case will be charged to the student/family, regardless of whether it was accidental or intentional. Cases that are lost, permanently personalized (e.g., marker, paint, other non-temporary additions), or vandalized will be charged for a replacement case.
While it is understandable that something may accidentally spill on a Chromebook, students are asked to not drink or eat when using their Chromebook. Spills often result in damage to the system board that renders the device unusable. As such, any spills that result in damage rendering the Chromebook unusable will be charged to the student/family regardless of whether it is a first accidental damage or not.
Some damages can only be the result of an deliberate/intentional acts. These include:
- picking keys off of the keyboard
- removing the district’s asset tracking label(s) from the device, or removing the manufacturer's label.
These labels include information that is very important for technology staff and students to ensure the device being turned in is the device that is assigned to the student and in some cases, the manufacturer’s label is needed to address warranty claims. Removal of these labels is only accomplished via a student deliberately tampering with the label.
- writing or carving on the device can only occur intentionally and will be treated and billed as such
- placing anything on the device that is intended to function like a sticker that is not a school appropriate sticker will be deemed to be vandalism.
This past year we had a number of devices turned in that had foil gum wrappers pressed into the finely textured top covers of devices. It is impossible to entirely remove damage such as this and students/families will be charged for the replacement of the part(s) affected.
Students/families that have not paid the required fee and have not had it waived will be charged for all repairs, unless/until the fee is paid.